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Shipping Policy
Delivery Coverage
Zivo Trek proudly ships worldwide. No matter where you are, we aim to get your gear to you safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after order confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Method
We use trusted delivery partners to ensure that your orders reach you securely. All orders are shipped using standard delivery services and are eligible for cash on delivery only.
Delivery Time
Estimated delivery times vary by location:
– Domestic deliveries: 3–7 business days
– International deliveries: 7–15 business days
Delivery times are estimates and may be affected by customs clearance, local holidays, or courier delays.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout. Some areas may be eligible for free shipping promotions, which will be automatically applied.
Cash on Delivery
Zivo Trek only accepts cash on delivery as the payment method. Please ensure someone is available at the delivery address to receive and pay for the order.
Order Tracking
Once your order is shipped, we may provide a tracking number via email (when available) so you can monitor your shipment’s progress.
Failed Deliveries
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to pay, the order may be returned to us. Re-delivery may incur additional charges.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of receiving the package (or expected delivery date) at [email protected]. Include your order number and relevant photos or details.
Customs and Import Duties
For international orders, customs or import duties may apply based on your country’s regulations. These charges are the responsibility of the recipient and are not included in the item or shipping prices.
Contact Us
If you have any questions about shipping or need help with your order, please contact us at [email protected].