Overview
At Zivo Trek, we stand behind the quality of our products. If you are not satisfied with your purchase, we offer returns and refunds under specific conditions outlined below. By placing an order, you agree to this policy.

Eligibility for Returns
We accept returns only in the following cases:
– The item you received is damaged, defective, or incorrect
– You contact us within 7 days of receiving the order
– The item is unused, in its original packaging, and in resellable condition

Returns that do not meet these conditions will not be accepted.

How to Request a Return
To request a return, please contact our support team at [email protected] with the following details:
– Your order number
– A clear photo of the item showing the issue
– A brief description of the problem

Once approved, we will provide you with return instructions. Please do not send back any items before receiving confirmation from our team.

Return Shipping
Customers are responsible for the return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service for your protection.

Refunds
Since we operate on a cash on delivery basis, refunds will be processed as follows:

– We do not issue cash refunds under any circumstances

Non-Returnable Items
The following items are not eligible for return or refund:
– Items showing signs of use or damage not caused by delivery
– Products returned without prior approval
– Clearance or final sale items

Contact Us
If you have questions about your return or need help with a product issue, contact our support team at [email protected]